Lost or Damaged Cards
If your TOTUM card has been lost or damaged you can order a replacement card by following the steps below;
Log into your account and select "MY PROFILE"
2. Next scroll to the bottom of your profile page and select the "Need to replace your card" link as shown below;
3. On the final step you will see a summary of the card you are replacement and the address your card will be posted to. You can now finalise the order and pay the replacement card fee of £5.
Please note: Replacement cards can only be ordered through the website, and not via the TOTUM App.
If your card has been stolen we are able to issue a free replacement card, if provided with a valid crime reference number. To report a stolen card, please email firstname.lastname@example.org with the crime reference number and your address details.