Join TOTUM
My Account
- Login
- Replacements and Renewals
- Account Preferences
- Account Updates
- ISIC
- Sustainability
  - TOTUM Recycling Programme
Offers
- Discounts and Offers
  - How do I redeem TOTUM offers?
  - How to redeem the ASOS offer with TOTUM
- Tastecard
  - Tastecard with TOTUM
  - Activating your tastecard membership
- TOTUM Cashback

My Card Was Lost/Stolen, How Can I Get a Replacement Card?

Modified on: Fri, 26 Jan, 2024 at 2:44 PM

Lost or Damaged Cards

If your TOTUM card has been lost or damaged you can order a replacement card by following the steps below;

Log into your account and select "MY PROFILE"

2. Next scroll to the bottom of your profile page and select the "Need to replace your card" link as shown below;

3. On the final step you will see a summary of the card you are replacement and the address your card will be posted to. You can now finalise the order and pay the replacement card fee of £5.

Please note: Replacement cards can only be ordered through the website, and not via the TOTUM App.

Stolen Cards

If your card has been stolen we are able to issue a free replacement card, if provided with a valid crime reference number. To report a stolen card, please email help@totum.com with the crime reference number and your address details.

If this doesn't resolve your query or you need further support please let us know here: Submit a ticket