My Card has Been Lost/Stolen, How Can I Get a Replacement Card?

Modified on Wed, 03 May 2023 at 10:34 AM

Lost or Damaged Cards

If your TOTUM card has been lost or damaged you can order a replacement card by following the steps below;

Log into your account and select "MY PROFILE"


    2. Next scroll to the bottom of your profile page and select the "Need to replace your card" link as shown below;

    3. On the final step you will see a summary of the card you are replacement and the address your card will be posted to. You can now finalise the order and pay the replacement card fee of £5.

Please note: Replacement cards can only be ordered through the website, and not via the TOTUM App.

Stolen Cards

If your card has been stolen we are able to issue a free replacement card, if provided with a valid crime reference number. To report a stolen card, please email with the crime reference number and your address details.

If this doesn't resolve your query or you need further support please let us know here: Submit a ticket

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