If Your Card has Been Lost or Damaged:

To order a replacement card log into your account and select "MY PROFILE"



Then click on the "Need to replace your card" link;



You will then be able to purchase your replacement card;


Please note: Replacement cards can only be ordered through the website, and not via the TOTUM App.

Stolen Cards

To report a stolen card, please email help@totum.com with the crime reference number and your address details.

If this doesn't resolve your query or you need further support please let us know here: Submit a ticket