How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I contact TOTUM?
Am I eligible to join TOTUM?
Graduates and TOTUM Alumni
Help for Open University Students
I am an Apprentice, can I have a Card?
See all 7 articles
Registration & Verification
I'm due to enrol in September, how can I verify for TOTUM now?
I Can't Find my Place of Study
How Can I Verify?
How to verify with a document
How to verify with a student email address
See all 9 articles
When will my TOTUM Card Arrive?
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
Can I have my TOTUM Card Sent to a Non-UK Address?
Price of a TOTUM Membership
Types of TOTUM Membership
What is my Card Number?
When will my Card Expire?
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
Proof of age ID
Getting TOTUM with PASS ID
What is PASS ID?
How do I complete the PASS ID Verification Process
Taking or Uploading the Right Photo
I’m Having Trouble Scanning my Passport / Driving Licence
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
See all 11 articles
Using my TOTUM card with Proof of Age ID
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
How do I log into my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
Replacements and Renewals
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
How can I unsubscribe from your emails
How can I delete my account?
Can I cancel my order/request a refund?
How do I turn off TOTUM app notifications?
How can I update my registered email address?
TOTUM Recycling Programme
Discounts and Offers
TOTUM Offers – Getting You the Right Offer
How do I redeem TOTUM offers?
My ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
Tastecard with TOTUM
See all 6 articles
Help Desk Software
by Freshdesk Support Desk