How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Proof of age ID
Using my TOTUM card with Proof of Age ID
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
Getting TOTUM with PASS ID
I'm Having Trouble Completing the PASS ID Verification Process
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
Your Photo on Your TOTUM + ID Proof of Age Card
How Can I Verify My Identity to get Proof of Age ID?
TOTUM + ID : I’m Under Sixteen Years Old
See all 11 articles
Discounts and Offers
Your ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
Gourmet Society Logo is not on my Card but I Paid for it
Activating your Card
How do I Activate my Card?
Why Can’t I Find the Name of my Organisation? (Apprentice)
Why can’t I find the name of my organisation? (Apprentice)
Verification and Registration
How can I get a TOTUM Voucher/Verification Code?
How to Redeem a Voucher Code
How to Use a 5 Digit Verification Code
I Haven't Received my Verification Email
How Can I Verify My Student Status
See all 7 articles
TOTUM Offers – Getting You the Right Offer
I am an Apprentice, can I have a Card?
How do I Claim my Free Card with my Lloyds Bank Account?
Can I Apply for a Card?
Help for Open University Students
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
When will my TOTUM Card Arrive?
Can I have my TOTUM Card Sent to a Non-UK Address?
Price of a TOTUM Membership
What is my Card Number?
When will my Card Expire?
Replacements and Renewals
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
Refunds and Cancellations
Can I Delete My Account?
Can I Cancel My Membership?
How do I Login to my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
An Offer Page is Not Loading
Types of TOTUM Membership
Is There an Additional Charge to Download the App?
Can I Still Access my NUS Extra Account?
Is my NUS Extra Card Still Valid?
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
TOTUM Recycling Programme
Help Desk Software