How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Can I Still Access my NUS Extra Account?
Is my NUS Extra Card Still Valid?
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
TOTUM Recycling Programme
Can I apply for a TOTUM membership card?
How do I claim my free card with my Lloyds Bank account?
How do I claim my free card with my Bank of Scotland account?
Help for Open University Students
I am an Apprentice, can I have a Card?
See all 6 articles
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
When will my TOTUM Card Arrive?
Can I have my TOTUM Card Sent to a Non-UK Address?
Price of a TOTUM Membership
What is my Card Number?
When will my Card Expire?
Activating your Card
How do I Activate my Card?
Why Can’t I Find the Name of my Organisation? (Apprentice)
Verification and Registration
I'm due to enrol in September, how can I verify for TOTUM now?
I Can't Find my Place of Study
How Can I Verify My Student Status
I'm having trouble verifying with my student email address
I'm unable to login/verify through my place of studies online portal
See all 9 articles
Proof of age ID
Using my TOTUM card with Proof of Age ID
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
Getting TOTUM with PASS ID
I'm Having Trouble Completing the PASS ID Verification Process
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
Your Photo on Your TOTUM + ID Proof of Age Card
How Can I Verify My Identity to get Proof of Age ID?
TOTUM + ID : I’m Under Sixteen Years Old
See all 12 articles
Replacements and Renewals
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
Refunds and Account preferences
How can I unsubscribe from your emails
How can I delete my account?
Can I cancel my order/request a refund?
How do I turn off TOTUM app notifications?
How do I Login to my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
How can I update my registered email address?
Discounts and Offers
TOTUM Offers – Getting You the Right Offer
Your ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
An Offer Page is Not Loading
Types of TOTUM Membership
Is There an Additional Charge to Download the App?
Help Desk Software