How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I contact TOTUM?
Can I Still Access my NUS Extra Account?
Is my NUS Extra Card Still Valid?
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
TOTUM Recycling Programme
Can I apply for a TOTUM membership card?
How do I claim my free card with my Lloyds Bank account?
How do I claim my free card with my Bank of Scotland account?
Help for Open University Students
I am an Apprentice, can I have a Card?
See all 7 articles
When will my TOTUM Card Arrive?
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
Can I have my TOTUM Card Sent to a Non-UK Address?
Price of a TOTUM Membership
What is my Card Number?
When will my Card Expire?
Activating your Card
How do I Activate my Card?
Why Can’t I Find the Name of my Organisation? (Apprentice)
Verification and Registration
I Can't Find my Place of Study
How Can I Verify My Student Status
I'm having trouble verifying with my student email address
I'm unable to verify through my place of studies online portal
How can I get a TOTUM Voucher/Verification Code?
See all 9 articles
Proof of age ID
Getting TOTUM with PASS ID
What is PASS ID?
I'm Having Trouble Completing the PASS ID Verification Process
Taking or Uploading the Right Photo
I’m Having Trouble Scanning my Passport / Driving Licence
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
See all 11 articles
Using my TOTUM card with Proof of Age ID
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
Replacements and Renewals
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
Refunds and Account preferences
How can I unsubscribe from your emails
How can I delete my account?
Can I cancel my order/request a refund?
How do I turn off TOTUM app notifications?
How do I log into my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
How can I update my registered email address?
Discounts and Offers
TOTUM Offers – Getting You the Right Offer
Your ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
An Offer Page is Not Loading
Types of TOTUM Membership
Is There an Additional Charge to Download the App?
Help Desk Software
by Freshdesk Support Desk