TOTUM Support
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Knowledge base
General
Contact Us
1
Contacting TOTUM
NUS Extra
2
Can I Still Access my NUS Extra Account?
Is my NUS Extra Card Still Valid?
ISIC
2
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
Sustainability
1
TOTUM Recycling Programme
Get TOTUM
Eligibility
5
Can I Apply for a Card?
How do I claim my free card with my Lloyds Bank account?
How do I claim my free card with my Bank of Scotland account?
Help for Open University Students
I am an Apprentice, can I have a Card?
Delivery
4
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
When will my TOTUM Card Arrive?
Can I have my TOTUM Card Sent to a Non-UK Address?
General
3
Price of a TOTUM Membership
What is my Card Number?
When will my Card Expire?
Verification
Activating your Card
1
How do I Activate my Card?
Apprentice
2
Why Can’t I Find the Name of my Organisation? (Apprentice)
Why can’t I find the name of my organisation? (Apprentice)
Verification and Registration
9
I'm due to enrol in September, how can I verify for TOTUM now?
How can I get a TOTUM Voucher/Verification Code?
How to Redeem a Verification/Voucher Code
How to Use a 5 Digit Access Code
I Haven't Received my Verification Email
See all 9 articles
Proof of age ID
Using my TOTUM card with Proof of Age ID
2
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
Getting TOTUM with PASS ID
11
I'm Having Trouble Completing the PASS ID Verification Process
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
Your Photo on Your TOTUM + ID Proof of Age Card
How Can I Verify My Identity to get Proof of Age ID?
TOTUM + ID : I’m Under Sixteen Years Old
See all 11 articles
My Account
Replacements and Renewals
3
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
Refunds and Account preferences
4
How can I unsubscribe from your emails
How can I delete my account?
How can I request a refund for a TOTUM membership?
How do I turn off TOTUM app notifications?
Login
3
How do I Login to my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
Offers
Discounts and Offers
3
TOTUM Offers – Getting You the Right Offer
Your ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
App Support
General
3
An Offer Page is Not Loading
Types of TOTUM Membership
Is There an Additional Charge to Download the App?
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