TOTUM Cashback is provided by our cashback partners, Pluxee. On occasion, they may ask for additional information to verify your identity before activating your TOTUM Cashback card.
Please rest assured, if you are contacted by cardservices.uk@pluxeegroup.com that it is a legitimate email address from Pluxee, and you can liaise with them directly to verify your account.
The only time additional information will be requested is if your name and address cannot be automatically verified through automated Know Your Customer (KYC) checks.