TOTUM+ membership cards typically arrive within 1 week of your order being finalised.
Your card will be sent to your chosen delivery address; you can check this on the 'track your card' section of your TOTUM profile.
Please note, as we enter the festive period we anticipate some delays in the postal service, with this in mind please allow up to 21 days for your card to arrive before reporting non receipt. If your card is not with you after 21 days please create a ticket above to let us know.
Don't forget, you can access your digital TOTUM+ card and TOTUM offers directly in the TOTUM app in the meantime.