If your TOTUM discount code isn't being accepted on a brand partner's website, it can usually be sorted by checking the offer details and your checkout basket. Run through the checks below first. If it still doesn't work, our team can take a closer look for you.
Things to check
- You've followed the redemption instructions on the offer page.
- The offer terms and conditions apply to the items in your basket.
- Any other t&c's have been met, such as: minimum spends, new customer requirements, product exclusions etc.
Still not working? Create a support ticket and include the discount code, the offer name and a screenshot of the error message if you have one. That helps us check what's happening more quickly.
Still need help? Submit a support ticket and our team will look into it for you.
Contact support