TOTUM Support

Contact Us 1

• How do I contact TOTUM?

Eligibility 6

• Am I eligible to join TOTUM?
• Graduates and TOTUM Alumni
• Staff eligility
• Help for Open University Students
• I am an Apprentice, can I have a Card?

View all 6

Registration & Verification 8

• I Can't Find my Place of Study
• How Can I Verify My Student Status
• How to verify with a student email address
• How to verify using your student portal
• How can I get a TOTUM Voucher/Verification Code?

View all 8

Delivery 4

• When will my TOTUM Card Arrive?
• Can I Change my Delivery Address?
• Can my TOTUM Card be Delivered to my Home Address?
• Can I have my TOTUM Card Sent to a Non-UK Address?

General 4

• Price of a TOTUM Membership
• Types of TOTUM Membership
• What is my Card Number?
• When will my Card Expire?

ISIC 2

• Where is my ISIC?
• I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card

Getting TOTUM with PASS ID 11

• What is PASS ID?
• How do I complete the PASS ID Verification Process
• Taking or Uploading the Right Photo
• I’m Having Trouble Scanning my Passport / Driving Licence
• Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?

View all 11

Using my TOTUM card with Proof of Age ID 2

• I’ve been refused entry even though I have a TOTUM + ID card
• Where can I use my TOTUM + ID Card?

Login 3

• How do I log into my Account?
• Why Can’t I Log into Apprentice Extra Account?
• How do I Reset my Password?

Replacements and Renewals 3

• My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
• How do I Renew my TOTUM Membership?
• Can I Renew My One Year ISIC Card?

Account Preferences 4

• How can I unsubscribe from your emails
• How can I delete my account?
• Can I cancel my order/request a refund?
• How do I turn off TOTUM app notifications?

Account Updates 1

• How can I update my registered email address?

Sustainability 1

• TOTUM Recycling Programme

Discounts and Offers 3

• TOTUM Offers – Getting You the Right Offer
• My ASOS Discount Code with TOTUM
• My Card Won't Work at The Co-op