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How do I contact TOTUM?
Am I eligible to join TOTUM?
Graduates and TOTUM Alumni
Help for Open University Students
I am an Apprentice, can I have a Card?
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Registration & Verification
I'm due to enrol in September, how can I verify for TOTUM now?
I Can't Find my Place of Study
How Can I Verify?
How to verify with a document
How to verify with a student email address
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When will my TOTUM Card Arrive?
Can I Change my Delivery Address?
Can my TOTUM Card be Delivered to my Home Address?
Can I have my TOTUM Card Sent to a Non-UK Address?
Price of a TOTUM Membership
Types of TOTUM Membership
What is my Card Number?
When will my Card Expire?
Where is my ISIC?
I Paid for a 2/3 year TOTUM Card but only Received a 1 year ISIC card
Proof of age ID
Getting TOTUM with PASS ID
What is PASS ID?
How do I complete the PASS ID Verification Process
Taking or Uploading the Right Photo
I’m Having Trouble Scanning my Passport / Driving Licence
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
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Using my TOTUM card with Proof of Age ID
I’ve been refused entry even though I have a TOTUM + ID card
Where can I use my TOTUM + ID Card?
How do I log into my Account?
Why Can’t I Log into Apprentice Extra Account?
How do I Reset my Password?
Replacements and Renewals
My Card has Been Lost/Stolen, How Can I Get a Replacement Card?
How do I Renew my TOTUM Membership?
Can I Renew My One Year ISIC Card?
How can I unsubscribe from your emails
How can I delete my account?
Can I cancel my order/request a refund?
How do I turn off TOTUM app notifications?
How can I update my registered email address?
TOTUM Recycling Programme
Discounts and Offers
TOTUM Offers – Getting You the Right Offer
My ASOS Discount Code with TOTUM
My Card Won't Work at The Co-op
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