TOTUM code links are used for 2 purposes; verification and/or a discounted membership. The organisation issuing the code to you will confirm if it is a verification-only code or to provide you with a discounted/free membership.
How to redeem a verification/voucher code link
If you have been provided with a code link, it will appear in a similar format to the example below. Please follow these steps to redeem your unique link.
https://cards.totum.com/join/voucher?voucher_code=2677E5LAEAS3APO |
1) Click your unique code to open it in your browser. Register your personal email address on this step, be sure to check for typos, because your code will lock to your email address at this stage.
2) On the next steps confirm your password, your consent options and then your name and date of birth
3) Next you will need to confirm your study details. If your code was provided directly by your place of study then this will automatically populate in the first field. If your code was provided from another scheme such as the Lloyds student bank account promotion you will need to set your own place of study and course details to proceed.
4) If your code was provided for a free membership you will see a summary of the free card as shown below. From here you just need to upload your photo and confirm the delivery address to finalise your order.
If the code provided to you is for verification purposes only you will land on the bundle selection step, here you can select the membership type and duration and then proceed to finalise your order.
What to do if your code isn't working
Code redemption should be quick and easy to follow, but if you do get stuck at any point in the process, please check the following pointers;
- Most codes provided by organisations are to be used for verification purposes only. If you have redeemed your code and are being asked to pay, but were expecting a free card, please double-check with the organisation who provided the code if it is for a free TOTUM card or for verification only.
- Cookies stored on your browser from previous application attempts may cause issues - try clearing your browser cookies and then login back in to re-enter your voucher code.
- If the code is showing as expired or invalid please contact the organisation who issued the code to request a new working code.
If after checking the above points you're still having trouble with your code please let us know by creating a ticket. Please confirm the code and your place of study so we can look into it right away: Submit a ticket