My Account

Login

• How do I log into my account?
• How do I reset my password?
• How do I activate my card?
• Is my TOTUM Student/Professionals/Apprentice card still active?

Replacements and Renewals

• My card was lost/stolen, how can I get a replacement card?
• How do I renew my TOTUM Membership?
• Can I renew my one year ISIC card?

Account Preferences

• How can I unsubscribe from your emails
• How can I delete my account?
• Can I cancel my order/request a refund?
• How do I turn off TOTUM app notifications?

Account Updates

• How can I update my registered email address?
• Can I update my place of study?
• Can I change the name registered to my account?

Sustainability

• TOTUM Recycling Programme