We recommend that you use your phone's camera or your webcam when uploading a photo of yourself during our TOTUM joining process. 
When taking your photo, there are a few rules you need to follow to make sure it's spot on. These are:
  • It's got to be of you!
  • Look straight at the lens
  • Include your head and shoulders in the picture
  • No smiles or exaggerated expressions, just keep it normal, with your mouth closed
  • Eyes open!
  • No hair obscuring your eyes or face
  • Nothing covering your face
  • No shadows
  • No other people or animals or objects either in front or behind you
  • Stand in front of a plain, light coloured background

If you're familiar with passport-style photos, we need one just like that.


When uploading an existing image, please follow all the above but also ensure:
  • Hasn't been 'photoshopped' or manipulated by software
  • Hasn't been stretched or squashed
  • It's clear and in focus
  • Colour only
  • 600px by 750px (w x h) or greater
  • Between 50kB and 10MB in size

Helpful Photos:

examples_of_passport_photos.png



If this doesn't resolve your query or you need further support please let us know here: Submit a ticket