Please find attached a handy user guide showing how to redeem a verification/voucher code.
The most common reasons why a code is not working are listed below. If you have checked these points and your code is still not working please submit a ticket on our help desk so we can help further;
- Codes can only be redeemed if you do not already have an active TOTUM or NUS extra membership.
- Most codes provided by organisations are to be used for verification purposes only. If you have redeemed your code and are being asked to pay, but were expecting a free card, please double check with the organisation who provided the code if it is for a free TOTUM card or for verification only.
- If a code is still not working please try clearing your cookies from your browser history and then try again. If you're still stuck please submit a ticket on the help-desk to let us know!