Getting TOTUM with PASS ID

What is PASS ID?
PASS, also known as Proof of Age Standards Scheme, is the name and recognisable logo of UK’s official national proof of age accreditation scheme, endorsed b...
Fri, 10 Sep, 2021 at 10:32 AM
I'm Having Trouble Completing the PASS ID Verification Process
If you are having trouble completing PASS ID verification, please watch the following video which guides you through the entire process. Please also refer ...
Fri, 10 Sep, 2021 at 10:32 AM
Taking or Uploading the Right Photo
We recommend that you use your phone's camera or your webcam when uploading a photo of yourself during our TOTUM joining process.  When taking your ph...
Mon, 16 Mar, 2020 at 1:16 PM
I’m Having Trouble Scanning my Passport / Driving Licence
While we’ve made it really easy to scan your document using your smartphone, following these helpful tips will make it more likely that we can process your...
Mon, 16 Mar, 2020 at 1:15 PM
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
There are several reasons why we can’t make a decision on your application and need to perform a few more manual checks. Nothing to worry about but it does...
Mon, 16 Mar, 2020 at 1:02 PM
How Can I Verify My Identity to get Proof of Age ID?
This is done in two ways. Firstly to scan a current, in date driving licence or passport to prove who they are and for our system to take essential credent...
Mon, 16 Mar, 2020 at 1:06 PM
TOTUM + ID : I’m Under Sixteen Years Old
We are unable to process proof of age ID cards for anyone under the age of sixteen (16), therefore you will not be eligible for a TOTUM + ID card.
Mon, 16 Mar, 2020 at 1:07 PM
I’ve Failed all my Attempts to get my TOTUM + ID Card, What do I do?
Unfortunately, we can only allow you to attempt to sign up to our proof of age ID product a maximum of four (4) times. If after your fourth attempt the appl...
Wed, 5 May, 2021 at 3:48 PM
Why do you Only Give me Four Attempts to Apply for Proof of Age ID?
We restrict the number of attempts to apply for our proof of age ID because it delays our ability to get cracking with printing and posting your physical c...
Mon, 16 Mar, 2020 at 1:09 PM
I’ve Ordered TOTUM + ID but Don’t Have a Smartphone
Our proof of age ID application is only available via the TOTUM app. If you don’t own an iOS or Android smartphone then you could borrow a smartphone fr...
Mon, 16 Mar, 2020 at 1:10 PM