TOTUM Support

If you are having trouble completing PASS ID verification, please watch the following video which guides you through the entire process. Please also refer ...

There are several reasons why we can’t make a decision on your application and need to perform a few more manual checks. Nothing to worry about but it does...

As part of your application for proof of age ID we will ask you take a passport-style photograph of yourself and upload it, via your smartphone. We recommen...

This is done in two ways. Firstly to scan a current, in date driving licence or passport to prove who they are and for our system to take essential credent...

We are unable to process proof of age ID cards for anyone under the age of sixteen (16), therefore you will not be eligible for a TOTUM + ID card.

Unfortunately, we can only allow you to attempt to sign up to our proof of age ID product a maximum of four (4) times. If after your fourth attempt the appl...

We restrict the number of attempts to apply for our proof of age ID because it delays our ability to get cracking with printing and posting your physical c...

Our proof of age ID application is only available via the TOTUM app. If you don’t own an iOS or Android smartphone then you could borrow a smartphone fr...

To upgrade to a TOTUM + ID card you will need to download the TOTUM app, login with your TOTUM account, and follow the directions from the profile screen. ...

While we’ve made it really easy to scan your document using your smartphone, following these helpful tips will make it more likely that we can process your...