Getting TOTUM with PASS ID

I'm Having Trouble Completing the PASS ID Verification Process
If you are having trouble completing PASS ID verification, please watch the following video which guides you through the entire process. Please also refer ...
Mon, 16 Mar, 2020 at 1:00 PM
Why Do You Need to Perform Extra Checks on my Proof of Age ID Application?
There are several reasons why we can’t make a decision on your application and need to perform a few more manual checks. Nothing to worry about but it does...
Mon, 16 Mar, 2020 at 1:02 PM
Your Photo on Your TOTUM + ID Proof of Age Card
As part of your application for proof of age ID we will ask you take a passport-style photograph of yourself and upload it, via your smartphone. We recommen...
Mon, 16 Mar, 2020 at 1:06 PM
How Can I Verify My Identity to get Proof of Age ID?
This is done in two ways. Firstly to scan a current, in date driving licence or passport to prove who they are and for our system to take essential credent...
Mon, 16 Mar, 2020 at 1:06 PM
TOTUM + ID : I’m Under Sixteen Years Old
We are unable to process proof of age ID cards for anyone under the age of sixteen (16), therefore you will not be eligible for a TOTUM + ID card.
Mon, 16 Mar, 2020 at 1:07 PM
I’ve Failed all my Attempts to get my TOTUM + ID Card, What do I do?
Unfortunately, we can only allow you to attempt to sign up to our proof of age ID product a maximum of four (4) times. If after your third attempt the appli...
Mon, 16 Mar, 2020 at 1:08 PM
Why do you Only Give me Four Attempts to Apply for Proof of Age ID?
We restrict the number of attempts to apply for our proof of age ID because it delays our ability to get cracking with printing and posting your physical c...
Mon, 16 Mar, 2020 at 1:09 PM
I’ve Ordered TOTUM + ID but Don’t Have a Smartphone
Our proof of age ID application is only available via the TOTUM app. If you don’t own an iOS or Android smartphone then you could borrow a smartphone fr...
Mon, 16 Mar, 2020 at 1:10 PM
I Have a TOTUM card, How do I Upgrade to the TOTUM + ID card?
To upgrade to a TOTUM + ID card you will need to download the TOTUM app, login with your TOTUM account, and follow the directions from the profile screen. ...
Mon, 16 Mar, 2020 at 1:11 PM
I’m Having Trouble Scanning my Passport / Driving Licence
While we’ve made it really easy to scan your document using your smartphone, following these helpful tips will make it more likely that we can process your...
Mon, 16 Mar, 2020 at 1:15 PM