TOTUM and NUS extra cards have an active magnetic stripe. When using your TOTUM card in a Co-op store please ensure the cashier swipes the entirety of the black swipe strip on the front of your card.
The Co-op is the only TOTUM brand partner to use this feature to access discounts.
The Co-op also can also redeem your discount by keying your card number directly into their till. Staff members should be aware of this method and should be applying the discount this way in situations where the card does not to appear to be swiping.
If your local Co-op does not seem to be aware of this please let us know by emailing us at email@example.com with 'Co-op' in the title.