Why can’t I find my place of study?
Why does TOTUM need your place of study?
How we verify you as a student?
Are you eligible? Professional Learners and part-time students
If you’re an Apprentice
Follow these steps to reset your password:
Go to https://cards.totum.com/join/profile/forgotten-password
Enter the email address you registered with.
Click on 'Send'
You will then be sent an email...
ISIC is the International Student Identity Card. It gives you access to more than 42,000 discounts in over 130 countires.
All TOTUM cards include a 1-year free ISIC - just flip your card to show it...
To access the TOTUM app please enter the email address and password you registered with at the time of purchase. This will then prompt you to set a new password for the app.
No, the TOTUM mobile app is FREE to download on Apple App Store and Google Play. However, only valid NUS Extra and TOTUM cardholders can access the full suite of features contained in the app.
TOTUM cardholders are our SMART members. To become a SMART member after registering in the app or on the web, you follow the steps below.
Your profile in the app shows where you are in your journey...
If you have a valid card but your app isn’t recognising it, try these steps:
Make sure you have the most recent version of the app from the app store
Open the app
Go to the Profile
Check the email...
You came across a problem we haven't seen before.
Please submit a request to our support team by clicking 'submit a request' in the top right hand corner of the page.
It would be great if you could...
Double check that you are logging in at http://apprenticeextra.co.uk, and try using google chrome or firefox. If you are still having problems let us know on the contact page.
Log back into your account in the app or the website. You will be redirected to complete your card order.
If you have made a payment during the application process but never received a confirmation...