Why do you need to perform extra checks on my proof of age ID application?

There are several reasons why we can’t make a decision on your application and need to perform a few more manual checks. Nothing to worry about but it does mean we can’t give you an immediate decision.


This manual intervention means it could take up to two working days but we’ll send you an email to let you know – and we’ll update the app too.


Hang in there!

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