TOTUM and NUS Extra cards have an active magnetic stripe.
The Co-op is the only TOTUM partner to use this feature to access discounts.
Due to usage or storage these cards may become demagnetised over time and no longer swipe in stores.
Alternatively if a card has been purchased on campus at your Students’ Union these cards may not have been activated at the time of purchase.
The Co-op have an alternative method of entering the discount by entering your card number into their till system. Staff members should be aware of this method and should be applying the discount this way in situations where the card does not to appear to be swiping.
If your local Co-op does not seem to be aware of this please let us know by submitting a request with Co-op in the title.