How do I reset my password?

Follow these steps to reset your password:

  • Go back to the log in page in the TOTUM app or on
  • Enter the email address you registered with.
  • Click on forgot password.
  • You will then be sent an email with a link.
  • Click the link on the same device to reset your password.
  • If you do not have access to that email address on that device, you can try forwarding the email to another email address which you can access on that device.
  • After clicking the link you will be prompted to set a new password

If you no longer have access to the email address you registered with, please contact support by clicking on Raise a Ticket above.



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