My app isn’t recognising that I have a card

If you have a valid card but your app isn’t recognising it, try these steps:

  1. Make sure you have the most recent version of the app from the app store
  2. Open the app
  3. Go to the Profile
  4. Check the email address is the one you used to buy your card
  5. Tap ‘Already have a card’

This will check to see if there is an account with your email address.

If a TOTUM account is found it will be linked and the app will now reflect the correct membership status.

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