If you have a valid card but your app isn’t recognising it, try these steps:
- Make sure you have the most recent version of the app from the app store
- Open the app
- Go to the Profile
- Check the email address is the one you used to buy your card
- Tap ‘Already have a card’
This will check to see if there is an account with your email address.
If a TOTUM account is found it will be linked and the app will now reflect the correct membership status.