When will my TOTUM card arrive?

Your card should usually arrive within 10 working days from when you placed your order, at certain times of year it may take a few days longer.

If your card hasn’t arrived after 10 days please get in touch at help@totum.com or you can track you card through ‘My Account’, ‘Track Your Card’ here.

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  • The instruction are not valid. Inside that link there is no 'Track your Card option'

  • My 3 year card has not arrived which I paid for in November?

  • I keep getting this message despite having paid £32.00 for my card!
    alertError Summary
    •Card does not exist for specified email address.

  • Me too, Caroline. It says an account doesn't exist with the email provided but that's exactly the email I used. I've contested NUS about the issue and have been ignored so far. I just want to know I haven't lost the payment and you'll claim you never received payment, meaning you've taken my money without giving me my 3y card. Fingers crossed it actually arrives after 10 days...

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