My card has been lost/stolen, how can I get a replacement card?

If your card has been lost or damaged

To order a replacement card log into your account at and select "MY PROFILE"



Then click on the "Need to replace your card" link;



You will then be able to purchase your replacement card;


Please note: Replacement cards can only be ordered through the website, and not via the TOTUM App.

Stolen Cards

To report a stolen card, please email with the crime reference number and your address details.



Article is closed for comments.